Returns and Refund Policy

Eligible products may be returned within 14 days after delivery. Instant film, photo film and instant photo paper are excluded and cannot be returned or exchanged.

General return conditions

• Please contact us within 14 days after delivery to request a return.
• For non-defective returns, the product must be unused and in the same condition as received, with all original packaging, labels, accessories, manuals, gifts and proof of purchase.
• All returns require prior approval from MEGMA INNOVATION. Items sent back without approval will not be accepted.

Film exception

All instant film, instant photo paper and other photographic film are non-returnable and non-exchangeable.

Defective camera exchange and warranty

If an official-distribution camera has a non-user-caused manufacturing defect within 7 days after delivery, it may be exchanged for the same model after inspection, subject to stock availability. The complete original packaging, accessories and proof of purchase are required. Accidental damage, impact, water damage, misuse and normal wear are excluded.

Official-distribution cameras include a one-year warranty, subject to the distributor's or manufacturer's warranty terms. The warranty does not extend the 14-day return period.

Return shipping

Customers are responsible for return shipping costs for non-defective returns, including change-of-mind or incorrect-model returns. Original delivery charges are non-refundable. For defective, transit-damaged or incorrect items, please contact us first for instructions.

Refunds

We will notify you after receiving and inspecting the return. Approved refunds will be issued to the original payment method within 10 business days. Your bank or card provider may require additional processing time. If more than 15 business days have passed after approval, please contact info@megmahk.com.

How to request a return

Email info@megmahk.com with your order number, reason for return and relevant photos. After approval, send the item according to our instructions to:

MEGMA INNOVATION
Room 1908, 19/F., Block A, Galaxy Factory Building,
No. 25-27 Luk Hop Street, San Po Kong,
Kowloon, Hong Kong