Last updated: 22 October 2026

MEGMA INNOVATION LIMITED ("Megma", "we", "us") operates megmahk.com. This policy explains how we collect, use and disclose personal data when you visit our website, place an order, contact us or otherwise use our services.

Information we collect

Depending on how you use the store, we collect information you give us, such as your name, email address, phone number, billing and delivery addresses, order details, account details and the contents of enquiries. If you contact us about a return or warranty claim, we may also receive your order number and photographs of the product. Payment providers process payment information needed to complete your purchase; we receive transaction and payment confirmation details.

Our website and service providers may automatically collect technical and usage information, including IP address, device and browser information, pages viewed, cart activity and cookie identifiers. We may receive related information from Shopify, payment providers, delivery providers and the services you choose to use.

Providing information is generally voluntary. However, if you do not provide the contact, delivery or payment information needed for an order, we may be unable to complete that order or respond to your request.

Why we use information

We use personal data to operate the store, process and deliver orders, take payments, provide customer service, manage returns and warranties, maintain accounts, prevent fraud, secure the website, meet legal and accounting obligations, and improve our services. Where you choose to receive marketing, we may send product news and offers. You can unsubscribe using the link in a marketing email or contact us. We may still send service messages about your orders and account.

Cookies and advertising

We use cookies and similar technologies for essential store functions, remembering preferences, measuring website use and, where enabled, advertising. You can manage cookies in your browser; blocking them may affect website functions. Shopify's Cookie Policy explains cookies used by its services.

Shopify Network Intelligence is enabled for this store. Under this service, Shopify may combine customer information from our store with information from other Shopify merchants to improve Shopify services, including product features, advertising targeting and store personalisation. Shopify describes its processing in its Privacy Policy. Other merchants cannot view our customer data through this feature.

Who receives information

We disclose information only as needed for the purposes above, including to Shopify, payment processors, delivery and fulfilment providers, website and analytics providers, customer support and marketing providers, professional advisers, and public authorities where legally required. If you follow a link to another website or use a third-party service, its own privacy policy applies.

International processing and retention

Our service providers may store or process information outside Hong Kong, including in the United States. We retain information for as long as reasonably needed to provide services, maintain records, resolve disputes and comply with legal requirements, then delete or anonymise it where appropriate. We use reasonable safeguards, but no electronic transmission or storage method is completely secure.

Your choices and rights

You may ask us to access or correct personal data we hold about you. Depending on applicable law, you may also be able to request deletion, withdraw consent, object to certain uses or make another privacy request. We may need to verify your identity and may retain information where the law permits or requires it. If you no longer wish us to use your data for direct marketing, contact us and we will stop that use without charge.

Children and changes

Our store is not directed to children. Please contact us if you believe a child has provided personal data to us. We may update this policy and will post the revised version and its update date on this page.

Contact us

For privacy questions, requests or complaints, email info@megmahk.com, call +852 5107 6037, or write to MEGMA INNOVATION LIMITED, Room 1908, 19/F, Block A, Galaxy Factory Building, No. 25–27 Luk Hop Street, San Po Kong, Kowloon, Hong Kong.